NEWTON, NEW JERSEY -- In March (fewer than seven months ago) I'd a $ten,000 task carried out to setup laminate flooring on my whole very first flooring. I changed fifteen-20 year outdated laminate flooring, some carpet plus some linoleum and went having a seamless whole 1st ground of the principle gate ebony oak. As the flooring in the varied rooms experienced differed the installers encouraged an entire replacement of the subfloor in order to be certain all the things was amount. Regardless of the unpredicted cost of $one thousand we decided if we were planning to do The task we should get it done properly and chose to spend the more money. Under 6 months later I started to detect that about where by the ground transitions from the consume in part of the kitchen to the lounge was bending when walked on. Occasionally it seemed so off that you could potentially Practically journey in excess of the lil. Just after per month of arguing with customer service I finally got an individual out here to take a look at it but it absolutely was the first installer.
I’m unsure the place to start with how unhappy I am with Empire Today’s insufficient reaction on my installation.
We regret to hear that the tile installation didn't satisfy your anticipations. Your pleasure is important to us, and we’ll be following up along with you Soon to debate a resolution.
We want it to generally be set up by December 16th and possess gotten not one person to speak to us, response our phone calls, or simply call us back. I've tried using every other probable way to generate this installation occur.
We had the entire household cleaned best tobottom which has a maid service whenever we shut. These fellas Slash the many flooring in every single place inside of.
Your fulfillment is essential to us, and we’re dissatisfied to hear this was your encounter. We’ll be in touch with you shortly to even further address your issues.
The 1 toilet leaked all over when flushed because they didnt get it sealed w a hoop accurately. The bathroom continues to be not usable and I purchased a greater ring for them to utilize. Looks loke i have to insrall the rest room myself.
They don’t even wish to talk about the wall and baseboards they damaged. I still don’t have light-weight in my bedroom. Along with the better part is I’m inside of a wheelchair and can’t to a lot of the plugs. it's been a residing HELL I assume I will have to get a lawyer to receive them to fix what they have broken, They're the worst..
Might 1, 2018 at four:06 pm Disgrace Disgrace Disgrace to Empire Today…. the use of inexperienced laborers to setup tile. We experienced the tile put in last week and still have not read again from a supervisor or inspector on all the issues. Really on working day a single the tile installer seemed to know what he was executing but he didn’t return the 2nd working day and remaining it read more up to 2 inexperienced laborers to complete.
I really feel that your sales reps have to be skilled in explaining the products and solutions, and so forth. As I said, I might under no circumstances have agreed to acquire Empire do my installation of carpet if this was the end result.
July 19, 2018 at five:forty three pm I feel I am just receiving the run close to by empire today and you have no intention of fixing the condition your installers didn't do accurately. The trouble is always that I'd vinyl put in at my foyer along with the carpet that was hooked up to this you may come to feel the carpet tacks and they harm your toes. I used to be informed which they ended up sending above somebody today at ten:30, I waited all day and didn't hear from them so I named back again and was advised he tried to get in contact with me but will need to have experienced the incorrect number, the number of my phone empire today gave them?
This is simply not how we would like installations to go, and we’re worried about your practical experience. You should generate to us at customersupport at empire-today.com with both your account and call details, and mention Headquarters in the subject line so we are able to go over this even more.
six:) LVP – Kitchen region 75sqft: installer made an effort to glue existing naplock down instead of replace the naplock as was speculated to be.
We recognize that this issue has become annoying for you personally, and we regret to listen to that you have but to get your refund. We’ll more review your worries, and we’ll be in touch along with you shortly.